Recent Engagement

The inner circle guide to agent engagement & empowerment

High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience....

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Harnessing the Potential of AI

Artificial Intelligence (AI) is revolutionizing the way businesses operate and make decisions. With its ability to analyze vast amounts of data, automate tasks, and provide...

Paving the Road to SAP S/4HANA with BlackLine

It’s no secret that companies who successfully leverage technology to harness data faster and more effectively are ahead...

Get the facts about cloud native observability

How do you define observability? Let’s clear up the confusion. Because there are so many definitions of observability, it’s...

Blockchain

4 ways to reduce cloud native observability costs

In today’s economic climate, it’s more important than ever to balance the cost to value scale of observability. Teams have to continuously...

Insurance

Right message. Right person. Right time. Right now.

Financial services has been trying for ages to actually deliver one-to-one customer experiences at scale. Technology has finally caught up. Download Right message....

Consumer Banking

Digital Payments

Whitepapers

Harness digital channels and WFM to provide the best service for every customer

Contact centers have more challenges than ever. Agents want...

Sparrow Secures Full License to Provide Digital Payment Token Services

Digital assets trading platform Sparrow announced that it has obtained a...

Accounting Automation Guide for Manufacturers

M&A For many manufacturers, years of M&A has led...

With faster data speeds and ultra-low latency

Three launched in 2003 as the UK’s first 3G...

The secret to successful finance leaders

Learn how to counter payment fraud and make sense...

Interest

Latest Articles

Transforming processes in the new way of finance

The role of the finance team and CFO are no longer just about controlling the business. Instead, they’re about helping to set direction and...

Less stress, more success: Leverage AI for happier agents

AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India,...

Navigating the Security Testing Landscape

Learn what creates a comprehensive security testing strategy Are you confused by the various security testing solutions in the market? You’re not alone. Let’s face...

Harnessing the Potential of AI

Artificial Intelligence (AI) is revolutionizing the way businesses operate and make decisions. With its ability to analyze vast amounts of data, automate tasks, and...

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