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Harnessing practical automation programs to decouple cost from growth

Manual intensive operations processes are a key cost driver for communications service providers (CSPs). Capacity planning, fulfillment, assurance, and maintenance activities have improved somewhat...

Europe’s Leading Customer Service Outsourcer Uses Calabrio ONE to Schedule & Empower 2,500 Agents

Ascensos is Europe’s leading customer service outsourcing partner and the only one specialising in consumer retail. The company’s client base includes high-profile brands such...

2023 Online Consumer Behaviour Global Report

In today’s fast-paced, consumer-driven world, understanding your audience is the key to success. Our 2023 Online Consumer Behaviour Global Report takes you on a journey...

Value Realization Toolkit

Essential resources to help you achieve more—and regret less—with the right contact center technologies. Click below for instant access to each resource. KPI IMPACT INFOGRAPHIC Learn...


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