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Harnessing practical automation programs to decouple cost from growth

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Manual intensive operations processes are a key cost driver for communications service providers (CSPs). Capacity planning, fulfillment, assurance, and maintenance activities have improved somewhat...
Information Technology

Europe’s Leading Customer Service Outsourcer Uses Calabrio ONE to Schedule & Empower 2,500 Agents

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Ascensos is Europe’s leading customer service outsourcing partner and the only one specialising in consumer retail. The company’s client base includes high-profile brands such...
Information Technology

2023 Online Consumer Behaviour Global Report

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In today’s fast-paced, consumer-driven world, understanding your audience is the key to success. Our 2023 Online Consumer Behaviour Global Report takes you on a journey...
Information Technology

Value Realization Toolkit

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Essential resources to help you achieve more—and regret less—with the right contact center technologies. Click below for instant access to each resource. KPI IMPACT INFOGRAPHIC Learn...

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In order to encourage IT security users, decision-makers, business leaders, and influencers, Smart Fin Buzz offers a distinctive environment for information gathering and sharing with regard to the most recent requirements in all the various emerging IT security technologies that support successful and effective business operations.

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Transforming processes in the new way of finance

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Less stress, more success: Leverage AI for happier agents

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Navigating the Security Testing Landscape

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Learn what creates a comprehensive security testing strategy Are you...

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Transforming processes in the new way of finance

Sponsored Pleo 0
The role of the finance team and CFO are...

Less stress, more success: Leverage AI for happier agents

Sponsored Nice 0
AI solutions are currently transforming the contact center industry....

Navigating the Security Testing Landscape

Sponsored Security 0
Learn what creates a comprehensive security testing strategy Are you...

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